This Privacy Policy explains how personal information is collected, used, disclosed, and retained when using this website and related services.
Introduction
By using this website, you agree to the practices described in this Privacy Policy. The policy describes the personal information that may be collected, how it may be used, and the choices available to you regarding the use and disclosure of your data.
Information We Collect
We may collect the following types of information depending on how you interact with the site:
Identifiers: name, postal address, email address, telephone number, account identifiers, and service address information.
Payment Information: bank account or credit card information needed to process transactions.
Audio Records: call recordings when phone contact is recorded for quality or compliance.
Communications and Content: information you provide via forms, chat, surveys, or other channels.
Internet or Network Activity: IP address, browsing behavior, interaction with ads, and data collected via cookies and similar technologies.
Sensitive Personal Information
Certain types of sensitive personal information may be collected only when necessary or with consent (for example, for applications, identity verification, or job applicants). Examples include:
Government identifiers (e.g., Social Security or passport numbers) — collected only when applicable and not retained in our systems unless required.
Account login details — stored only as needed to maintain active accounts.
Health-related information or demographic data — collected only when applicable and retained as necessary for business or legal purposes.
How We Collect Information
We collect information in several ways:
Information you provide directly via forms, applications, surveys, or account registration.
Information collected automatically when you visit or interact with the site (cookies, IP addresses, web beacons).
Information provided by third-party partners, service providers, or publicly available sources.
How We Use Information
Collected information may be used to:
Provide and manage products and services, and process transactions.
Respond to inquiries, support requests, and fulfill communications.
Personalize content and advertising where permitted by law.
Improve site functionality and perform analytics and research.
Prevent fraud and maintain the security of our systems.
Comply with legal obligations and facilitate business transactions such as mergers or asset transfers.
Information Sharing and Disclosure
We may share information with:
Trusted service providers and partners who perform services on our behalf and agree to protect your data.
Third parties when required by law or to protect legal rights and safety.
Potential buyers or partners in the event of a merger, sale, financing, or similar corporate transaction.
We do not control third-party websites or their data practices. When you follow links to other websites, those sites have their own privacy policies and practices.
Cookies and Tracking Technologies
Cookies, web beacons, and similar technologies may be used to collect information about how you interact with the site. These tools help improve functionality and personalization and assist with advertising analytics. You may manage or disable cookies through your browser settings, although doing so may affect site features.
Clear Gifs / Web Beacons
Small tracking technologies (clear gifs, web beacons) may be used in pages and emails to measure performance, detect opens, and understand user engagement. If you wish to opt out of marketing emails, follow the opt-out instructions included in those communications.
Telephone Calls and Recordings
Telephone calls may be recorded for quality assurance, compliance, and training purposes. Where required by law, recordings will be made with consent.
Marketing, Sale, and Targeted Advertising
Depending on applicable laws and your preferences, some personal information may be shared or used for targeted advertising. Where required, you will be provided the opportunity to opt out of such sharing or targeted advertising.
Special Categories: Insurance Customers and Job Applicants
For insurance applications or job applications, additional information may be collected and used for underwriting, claim processing, or employment evaluation. Certain categories of data collected in these contexts may be treated differently and may not be used for advertising purposes.
Your Privacy Rights
Depending on where you live and applicable law, you may have rights including:
Access / Portability: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate personal data.
Deletion: Request deletion of personal data subject to applicable exceptions.
Opt-Out of Sale/Sharing: Opt out of the sale or sharing of personal information where applicable.
Limit Use of Sensitive Data: Request restrictions on use or disclosure of sensitive personal information.
Requests to exercise these rights may require verification to protect your privacy. If verification fails, the request may not be processed.
Non-Discrimination
If you exercise privacy rights, you will not be penalized or treated differently for doing so.
Children
This site is intended for adults. We do not knowingly collect personal information from children under the age of 13. If we discover that we have collected information from a child under 13, we will take steps to delete that data as required by applicable law.
Data Retention
Personal information is retained only as long as necessary to fulfill the purposes described in this policy, or as required by law. Retention considerations include the nature of the relationship, legal obligations, and operational needs.
Security
Reasonable administrative, technical, and physical safeguards are used to help protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.
Changes to this Policy
This Privacy Policy may be updated from time to time. Material changes will be posted on this page. Continued use of the site after changes indicates acceptance of the updated policy.
Contact
If you have questions or requests related to this Privacy Policy, please use the website's contact form or customer support channels provided on this site.
×
1 GIG INTERNET
INTERNET ONLY: Rates are subject to change at any time with advanced notice.
INTERNET WITH UNLIMITED MOBILE PLAN: Discounted Internet Price reflects sign up for Optimum Complete
– 1 Gig Internet + Unlimited Mobile at $45/mo.
Requires separate signup for and maintenance of Internet and mobile services. Mobile signup must be
completed within 30 days of Internet, otherwise Internet billed at current promotional rate, which is
subject to change at any time. Advertised Internet pricing achieved via credits on Internet bill.
Pricing increases by $25/mo. as of month 13 and is then subject to further change.
Mobile service billed separately.
OFFER TERMS: Offer for new residential customers. Advertised price reflects $5 discount for enrolling
in Auto Pay & Paperless Billing, must maintain both to keep discount. Former Optimum seasonal
customers or customers previously not in good standing not eligible for promo. Acct with unpaid bill
after due date is not in good standing. Offer is not transferrable, may not be combined w/other
offers, is limited to advertised level of srvc, and is not available in all areas. Other terms,
restrictions & conditions apply. Internet and mobile subscriptions continue and renew automatically
each month until canceled. Cancel any time at
346-631-7492.
Cancellation effective at end of then-current billing period except in WV.
1 GIG INTERNET: Up to 940 Mbps download/up to 35 Mbps upload. Speeds, prices & availability vary
by area. Enter your address to see speed availability in your area. Advertised speed for wired
connection. Actual speeds may vary & are not guaranteed. The speed of Internet packages with
unlimited data will reduce during periods of local network congestion. Wireless speed, performance
& availability sbjct to factors beyond Optimum's control.
INTERNET EQUIP, TAXES & FEES: For online orders, standard rates for professional installation may
apply where free self-install is available. 1 free Gateway included. Limit 1 per household. 1 free
WiFi extender available if recommended by your Optimum technician. WiFi extender(s) may be needed
in order to connect wirelessly throughout Subscriber's residence. For customers located in TX a State
Cost Recovery fee applies for Internet service. For other services and supplies (add’l equip., install,
paper bill, device protection, misc. services, etc.) taxes may apply. Min system req’s & equip configs
apply.
Prepaid Mastercard: Offer is not available to individuals who have previously participated in
a Prepaid/Gift Card or Snappy Gift promotion within the past 12 months. Must maintain promotion and
remain in good standing with no past due or returned payments throughout first 90 days after account
activation in order to receive Prepaid Card. Card will be mailed 4-6 weeks after 90-day period or
customer may elect to receive virtually. Limit 1 per customer. Prepaid Mastercard cannot be used to
pay Optimum monthly bill. Card/Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to
license by Mastercard International Incorporated. Mastercard and the circles design are registered
trademarks of Mastercard International Incorporated. No cash access or recurring payments. Card can
be used where Debit Mastercard is accepted. Virtual card can be used where Debit Mastercard is
accepted online, for phone/mail orders or in stores that accept mobile wallet. Card/Virtual card
valid for up to 12 months; unused funds will forfeit after the valid thru date.
Terms and conditions apply.
OPTIMUM MOBILE: $45/mo. per line for unlimited data, talk & text. Autopay required. Other monthly
charges apply per line, including $20 activation fee, and may include roaming charges, taxes,
government fees and other Optimum Mobile fees and surcharges (including USF fee). Data speeds reduced
for remainder of billing cycle after 20 GB is used.
CONTRACT BUYOUT: Must provide copy of bill from competing provider, in same name and at same address,
showing early termination fee (ETF) amount and that you were an active customer with the competitor
at time of sale without a past due balance. Bill may be submitted by email to
CompetitorProof@alticeusa.com. Once all documents are received, you will receive a bill credit
covering ETF amount up to max of $100 within 6-8 weeks provided account is maintained in good standing.
60-DAY MONEY-BACK GUARANTEE: 60-day money-back guarantee is only for the Internet service monthly fee.
Optimum must be contacted within first 60 days of service to receive full refund.
60-DAY INSTALL / ACTIVATION REIMBURSEMENT: Optimum must be contacted within first 60 days of service
to receive reimbursement of Internet competitor installation fee (up to $100) and/or Mobile competitor
activation charges (up to $25). Customer must provide 1st bill reflecting installation/activation
charges with competitor within 60 days of disconnection. Internet customers will be notified via email
regarding how to submit new provider bill(s) for reimbursement. Mobile customers, visit Optimum.com
FAQ page for details on how to submit new provider bill for reimbursement. Eligible customers will
receive a virtual Prepaid Mastercard® with reimbursement amount within approx. 2 weeks of validation.
PREPAID MASTERCARD: Limit 1 per customer, per service. Virtual card is issued by Pathward®, N.A.,
Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles
design are registered trademarks of Mastercard International Incorporated. No cash access or recurring
payments. Virtual card can be used where Debit Mastercard is accepted online, for phone/mail orders or
in stores that accept mobile wallet. Virtual card valid for up to 6 months; unused funds will forfeit
after the valid thru date. Terms and conditions apply.
OFFER TERMS: Offer for new residential customers. Advertised price reflects $5 discount for enrolling in
Auto Pay & Paperless Billing, must maintain both to keep discount. Former Optimum seasonal customers or
customers previously not in good standing not eligible for promo. Acct with unpaid bill after due date
is not in good standing. Offer is not transferrable, may not be combined w/other offers, is limited to
advertised level of srvc, and is not available in all areas. Other terms, restrictions & conditions
apply. Internet and mobile subscriptions continue and renew automatically each month until canceled.
Cancel any time at 346-631-7492. Cancellation effective at end of then-current billing period.
INTERNET: Speeds, prices & availability vary by area. 8 GIG INTERNET: Up to 8000 Mbps download/up to
8000 Mbps upload. 5 GIG INTERNET: Up to 5000 Mbps download/up to 5000 Mbps upload. 2 GIG INTERNET: Up to
2000 Mbps download/up to 2000 Mbps upload. 1 GIG INTERNET: Up to 940 Mbps download/up to 940 Mbps
upload. 500 MBPS INTERNET: Up to 500 Mbps download/up to 500 Mbps upload. 300 MBPS INTERNET: Up to 300
Mbps download/up to 300 Mbps upload. Advertised speed for wired connection. Actual speeds may vary & are
not guaranteed, see optimum.com/speedfactors for more info.
INTERNET EQUIP, TAXES & FEES: Free standard installation with online orders. 1 free Gateway included.
Limit 1 per household. 1 free WiFi extender available if recommended by your Optimum technician. Not
available in all areas. WiFi extender(s) may be needed in order to connect wirelessly throughout
Subscriber's residence. Taxes and gov't fees may apply and are subject to change during and after
promotion period. For other services and supplies (add’l equip., install, paper bill, device protection,
misc. services, etc.) taxes may apply. Min system req’s & equip configs apply.
PREPAID MASTERCARD: Offer is not available to individuals who have previously participated in a
Prepaid/Gift Card or Snappy Gift promotion within the past 12 months. Must maintain promotion and remain
in good standing with no past due or returned payments throughout first 90 days after account activation
in order to receive Prepaid Card. Card will be mailed 4-6 weeks after 90-day period or customer may
elect to receive virtually. Limit 1 per customer. Prepaid Mastercard cannot be used to pay Optimum
monthly bill. Card/Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to license by
Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of
Mastercard International Incorporated. No cash access or recurring payments. Card can be used where
Debit Mastercard is accepted. Virtual card can be used where Debit Mastercard is accepted online, for
phone/mail orders or in stores that accept mobile wallet. Card/Virtual card valid for up to 12 months;
unused funds will forfeit after the valid thru date. Terms and conditions apply.
OPTIMUM MOBILE: $45/mo. per line for unlimited data, talk & text. Autopay required. Other monthly
charges apply per line, including $20 activation fee, and may include roaming charges, taxes, government
fees and other Optimum Mobile fees and surcharges (including USF fee). Data speeds reduced for remainder
of billing cycle after 20 GB is used.
CONTRACT BUYOUT: Must provide copy of bill from competing provider, in same name and at same address,
showing early termination fee (ETF) amount and that you were an active customer with the competitor at
time of sale without a past due balance. Bill may be submitted by email to
CompetitorProof@alticeusa.com. Once all documents are received, you will receive a bill credit covering
ETF amount up to max of $100 within 6-8 weeks provided account is maintained in good standing.
60-DAY MONEY-BACK GUARANTEE: 60-day money-back guarantee is only for the Internet service monthly fee,
Mobile monthly service and Mobile activation fees. Optimum must be contacted within first 60 days of
service to receive full refund. Customers without remaining account balance will receive refund to
original payment method. Customers with remaining account balances will receive a bill credit. Mobile
devices purchases and financing not refundable. 21-day Mobile device return policy applies (subject to
$50 restocking fee).
60-DAY INSTALL / ACTIVATION REIMBURSEMENT: Optimum must be contacted within first 60 days of service to
receive reimbursement of Internet competitor installation fee (up to $100) and/or Mobile competitor
activation charges (up to $25). Customer must provide 1st bill reflecting installation/activation
charges with competitor within 60 days of disconnection. Internet customers will be notified via email
regarding how to submit new provider bill(s) for reimbursement. Mobile customers, visit Optimum.com FAQ
page for details on how to submit new provider bill for reimbursement. Eligible customers will receive a
virtual Prepaid Mastercard® with reimbursement amount within approx. 2 weeks of validation. PREPAID
MASTERCARD: Limit 1 per customer, per service. Virtual card is issued by Pathward®, N.A., Member FDIC,
pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are
registered trademarks of Mastercard International Incorporated. No cash access or recurring payments.
Virtual card can be used where Debit Mastercard is accepted online, for phone/mail orders or in stores
that accept mobile wallet. Virtual card valid for up to 6 months; unused funds will forfeit after the
valid thru date. Terms and conditions apply.
The Federal Government’s Affordable Connectivity Program (ACP) operated by the FCC reduces Internet
charges for qualifying low-income households with a one per household benefit up to $30/mo or up to
$75/mo for residents of Tribal Lands. ACP eligibility requirements, how to enroll and plans that may be
free with the benefit can be found at www.optimum.com/acp. Bulk internet and commercial accounts
excluded. Terms, conditions and restrictions apply. Credit will be applied to qualified and active
customer accounts until the ACP expires, at which time customers will be responsible for full payment of
the monthly bill at our then current rates. This benefit is portable to and from other participating
providers but is not transferable to other individuals or households. Nonpayment of monthly bill may
result in service suspension and/or downgrade.
INTERNET ONLY: Rates are subject to change at any time with advanced notice.
INTERNET WITH UNLIMITED MOBILE PLAN: Discounted Internet Price reflects sign up for Optimum Complete
– 500 Mbps Internet + Unlimited Mobile at $45/mo.
Requires separate signup for and maintenance of Internet and mobile services. Mobile signup must be
completed within 30 days of Internet, otherwise Internet billed at current promotional rate, which is
subject to change at any time. Advertised Internet pricing achieved via credits on Internet bill.
Pricing increases by $25/mo. as of month 13 and is then subject to further change.
Mobile service billed separately.
OFFER TERMS: Offer for new residential customers. Advertised price reflects $5 discount for enrolling
in Auto Pay & Paperless Billing, must maintain both to keep discount. Former Optimum seasonal
customers or customers previously not in good standing not eligible for promo. Acct with unpaid bill
after due date is not in good standing. Offer is not transferrable, may not be combined w/other
offers, is limited to advertised level of srvc, and is not available in all areas. Other terms,
restrictions & conditions apply. Internet and mobile subscriptions continue and renew automatically
each month until canceled. Cancel any time at
346-631-7492.
Cancellation effective at end of then-current billing period except in WV.
500 MBPS INTERNET: Up to 500 Mbps download/up to 20 Mbps upload. Speeds, prices & availability vary
by area. Enter your address to see speed availability in your area. Advertised speed for wired
connection. Actual speeds may vary & are not guaranteed. The speed of Internet packages with
unlimited data will reduce during periods of local network congestion. Wireless speed, performance
& availability sbjct to factors beyond Optimum's control.
INTERNET EQUIP, TAXES & FEES: For online orders, standard rates for professional installation may
apply where free self-install is available. 1 free Gateway included. Limit 1 per household. 1 free
WiFi extender available if recommended by your Optimum technician. WiFi extender(s) may be needed
in order to connect wirelessly throughout Subscriber's residence. For customers located in TX a State
Cost Recovery fee applies for Internet service. For other services and supplies (add’l equip., install,
paper bill, device protection, misc. services, etc.) taxes may apply. Min system req’s & equip configs
apply.
Prepaid Mastercard: Offer is not available to individuals who have previously participated in
a Prepaid/Gift Card or Snappy Gift promotion within the past 12 months. Must maintain promotion and
remain in good standing with no past due or returned payments throughout first 90 days after account
activation in order to receive Prepaid Card. Card will be mailed 4-6 weeks after 90-day period or
customer may elect to receive virtually. Limit 1 per customer. Prepaid Mastercard cannot be used to
pay Optimum monthly bill. Card/Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to
license by Mastercard International Incorporated. Mastercard and the circles design are registered
trademarks of Mastercard International Incorporated. No cash access or recurring payments. Card can
be used where Debit Mastercard is accepted. Virtual card can be used where Debit Mastercard is
accepted online, for phone/mail orders or in stores that accept mobile wallet. Card/Virtual card
valid for up to 12 months; unused funds will forfeit after the valid thru date.
Terms and conditions apply.
OPTIMUM MOBILE: $45/mo. per line for unlimited data, talk & text. Autopay required. Other monthly
charges apply per line, including $20 activation fee, and may include roaming charges, taxes,
government fees and other Optimum Mobile fees and surcharges (including USF fee). Data speeds reduced
for remainder of billing cycle after 20 GB is used.
CONTRACT BUYOUT: Must provide copy of bill from competing provider, in same name and at same address,
showing early termination fee (ETF) amount and that you were an active customer with the competitor
at time of sale without a past due balance. Bill may be submitted by email to
CompetitorProof@alticeusa.com. Once all documents are received, you will receive a bill credit
covering ETF amount up to max of $100 within 6-8 weeks provided account is maintained in good standing.
60-DAY MONEY-BACK GUARANTEE: 60-day money-back guarantee is only for the Internet service monthly fee.
Optimum must be contacted within first 60 days of service to receive full refund.
60-DAY INSTALL / ACTIVATION REIMBURSEMENT: Optimum must be contacted within first 60 days of service
to receive reimbursement of Internet competitor installation fee (up to $100) and/or Mobile competitor
activation charges (up to $25). Customer must provide 1st bill reflecting installation/activation
charges with competitor within 60 days of disconnection. Internet customers will be notified via email
regarding how to submit new provider bill(s) for reimbursement. Mobile customers, visit Optimum.com
FAQ page for details on how to submit new provider bill for reimbursement. Eligible customers will
receive a virtual Prepaid Mastercard® with reimbursement amount within approx. 2 weeks of validation.
PREPAID MASTERCARD: Limit 1 per customer, per service. Virtual card is issued by Pathward®, N.A.,
Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles
design are registered trademarks of Mastercard International Incorporated. No cash access or recurring
payments. Virtual card can be used where Debit Mastercard is accepted online, for phone/mail orders or
in stores that accept mobile wallet. Virtual card valid for up to 6 months; unused funds will forfeit
after the valid thru date. Terms and conditions apply.
INTERNET ONLY: Rates are subject to change at any time with advanced notice.
INTERNET WITH UNLIMITED MOBILE PLAN: Discounted Internet Price reflects sign up for Optimum Complete
– 300 Mbps Internet + Unlimited Mobile at $45/mo.
Requires separate signup for and maintenance of Internet and mobile services. Mobile signup must be
completed within 30 days of Internet, otherwise Internet billed at current promotional rate, which is
subject to change at any time. Advertised Internet pricing achieved via credits on Internet bill.
Pricing increases by $25/mo. as of month 13 and is then subject to further change.
Mobile service billed separately.
OFFER TERMS: Offer for new residential customers. Advertised price reflects $5 discount for enrolling
in Auto Pay & Paperless Billing, must maintain both to keep discount. Former Optimum seasonal
customers or customers previously not in good standing not eligible for promo. Acct with unpaid bill
after due date is not in good standing. Offer is not transferrable, may not be combined w/other
offers, is limited to advertised level of srvc, and is not available in all areas. Other terms,
restrictions & conditions apply. Internet and mobile subscriptions continue and renew automatically
each month until canceled. Cancel any time at
346-631-7492.
Cancellation effective at end of then-current billing period except in WV.
300 MBPS INTERNET: Up to 300 Mbps download/up to 20 Mbps upload. Speeds, prices & availability vary
by area. Enter your address to see speed availability in your area. Advertised speed for wired
connection. Actual speeds may vary & are not guaranteed. The speed of Internet packages with
unlimited data will reduce during periods of local network congestion. Wireless speed, performance
& availability sbjct to factors beyond Optimum's control.
INTERNET EQUIP, TAXES & FEES: For online orders, standard rates for professional installation may
apply where free self-install is available. 1 free Gateway included. Limit 1 per household. 1 free
WiFi extender available if recommended by your Optimum technician. WiFi extender(s) may be needed
in order to connect wirelessly throughout Subscriber's residence. For customers located in TX a State
Cost Recovery fee applies for Internet service. For other services and supplies (add’l equip., install,
paper bill, device protection, misc. services, etc.) taxes may apply. Min system req’s & equip configs
apply.
OPTIMUM MOBILE: $45/mo. per line for unlimited data, talk & text. Autopay required. Other monthly
charges apply per line, including $20 activation fee, and may include roaming charges, taxes,
government fees and other Optimum Mobile fees and surcharges (including USF fee). Data speeds reduced
for remainder of billing cycle after 20 GB is used.
CONTRACT BUYOUT: Must provide copy of bill from competing provider, in same name and at same address,
showing early termination fee (ETF) amount and that you were an active customer with the competitor
at time of sale without a past due balance. Bill may be submitted by email to
CompetitorProof@alticeusa.com. Once all documents are received, you will receive a bill credit
covering ETF amount up to max of $100 within 6-8 weeks provided account is maintained in good standing.
60-DAY MONEY-BACK GUARANTEE: 60-day money-back guarantee is only for the Internet service monthly fee.
Optimum must be contacted within first 60 days of service to receive full refund.
60-DAY INSTALL / ACTIVATION REIMBURSEMENT: Optimum must be contacted within first 60 days of service
to receive reimbursement of Internet competitor installation fee (up to $100) and/or Mobile competitor
activation charges (up to $25). Customer must provide 1st bill reflecting installation/activation
charges with competitor within 60 days of disconnection. Internet customers will be notified via email
regarding how to submit new provider bill(s) for reimbursement. Mobile customers, visit Optimum.com
FAQ page for details on how to submit new provider bill for reimbursement. Eligible customers will
receive a virtual Prepaid Mastercard® with reimbursement amount within approx. 2 weeks of validation.
PREPAID MASTERCARD: Limit 1 per customer, per service. Virtual card is issued by Pathward®, N.A.,
Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles
design are registered trademarks of Mastercard International Incorporated. No cash access or recurring
payments. Virtual card can be used where Debit Mastercard is accepted online, for phone/mail orders or
in stores that accept mobile wallet. Virtual card valid for up to 6 months; unused funds will forfeit
after the valid thru date. Terms and conditions apply.
OPTIMUM PREPAID MASTERCARD: Offer is not available to individuals who have previously
participated in a Prepaid/Gift Card or Snappy Gift promotion within the past 12 months. Must maintain
promotion and remain in good standing with no past due or returned payments throughout first 90 days
after account activation in order to receive Prepaid Mastercard. Card will be mailed 4-6 weeks after
90-day period or customer may elect to receive virtually. Limit 1 per customer. Prepaid Mastercard
cannot be used to pay Optimum monthly bill. Card/Virtual card is issued by Pathward®, N.A.,
Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles
design are registered trademarks of Mastercard International Incorporated. No cash access or recurring
payments. Card can be used where Debit Mastercard is accepted. Virtual card can be used where Debit
Mastercard is accepted online, for phone/mail orders or in stores that accept mobile wallet.
Card/Virtual card valid for up to 12 months; unused funds will forfeit after the valid thru date. Terms
and conditions apply.
×
triple play
Offer for new residential customers. Requires separate signup for and maintenance of Internet, TV
(excluding Basic) and Unlimited Mobile services. Mobile signup must be completed within 30 days of
Internet & TV, otherwise Internet & TV billed at current promotional rate, which is subject to change at
any time. Advertised pricing achieved via credits on Internet & TV bill and also reflects $5 discount
for enrolling in and maintaining Auto Pay & Paperless Billing on Internet account. Internet & TV pricing
increases up to $35/mo. as of month 37 and is then subject to further change. Mobile service billed
separately and is subject to change as of month 61. Former Optimum seasonal customers or customers
previously not in good standing not eligible for promo. Acct with unpaid bill after due date is not in
good standing. Offer is not transferrable, may not be combined w/ other offers, is limited to advertised
level of srvc, and is not available in all areas. Other terms, restrictions & conditions apply. Internet
& TV and mobile subscriptions continue and renew automatically each month until canceled. Cancel any
time at 877-694-9474. Cancellation effective at end of then-current billing period.
×
GET OUR BEST DEALS: INTERNET + UNLIMITED MOBILE + TV
Offer for new residential customers. Requires separate signup for and maintenance of Internet, TV
(excluding Basic) and Unlimited Mobile services. Mobile signup must be completed within 30 days of
Internet & TV, otherwise Internet & TV billed at current promotional rate, which is subject to change at
any time. Advertised pricing achieved via credits on Internet & TV bill and also reflects $5 discount
for enrolling in and maintaining Auto Pay & Paperless Billing on Internet account. Internet & TV pricing
increases up to $35/mo. as of month 37 and is then subject to further change. Mobile service billed
separately and is subject to change as of month 61. Former Optimum seasonal customers or customers
previously not in good standing not eligible for promo. Acct with unpaid bill after due date is not in
good standing. Offer is not transferrable, may not be combined w/ other offers, is limited to advertised
level of srvc, and is not available in all areas. Other terms, restrictions & conditions apply. Internet
& TV and mobile subscriptions continue and renew automatically each month until canceled. Cancel any
time at 877-694-9474. Cancellation effective at end of then-current billing period.
PREPAID MASTERCARD: Offer is not available to individuals who have previously participated in a
Prepaid/Gift Card or Snappy Gift promotion within the past 12 months. Must maintain promotion and remain
in good standing with no past due or returned payments throughout first 90 days after account activation
in order to receive Prepaid Mastercard. Card will be mailed 4-6 weeks after 90-day period or customer
may elect to receive virtually. Limit 1 per customer. Prepaid Mastercard cannot be used to pay Optimum
monthly bill. Card/Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to license by
Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of
Mastercard International Incorporated. No cash access or recurring payments. Card can be used where
Debit Mastercard is accepted. Virtual card can be used where Debit Mastercard is accepted online, for
phone/mail orders or in stores that accept mobile wallet. Card/Virtual card valid for up to 12 months;
unused funds will forfeit after the valid thru date. Terms and conditions apply.
iPhone 16 ON US: iPhone 16 128 GB ON US with Trade-in. For well-qual. new or existing customers on a
current Unlimited or Unlimited Max plan. Savings applied as 36-monthly bill credits toward the purchase
or finance of an iPhone 16 128 GB. Trade-in value of $300+ is req’d. Credits cannot exceed the device
cost. Trade-in cond’ns apply. Trade-in must be shipped w/in 21 days of iPhone 16 128 GB purch. Monthly
Trade-in credits (Trade-in value) & ‘iPhone ON US ’ credits start w/in 3 bill cycles once Trade-in is
complete. iPhone 16 ON US credits will not be displayed in check-out. Max 2 per acct. Customer must
remain in good standing with no past due or returned payments throughout promo period to maintain iPhone
16 ON US credits. Changes in phone or plan may result in cancellation of remaining ’iPhone ON US’
credits. Cancellation of service will result in termination of credits and the remaining balance on the
financing agreement will be owed. Tax on pre-credit price due at sale. Returns allowed w/in 21 days of
service subj to restocking fee. Offer subj to discontinuance or change at any time. While supplies last.
Internet 2 Gig, 1 Gig, Internet 500 Mbps, Internet 300 Mbps
OFFER: Offer for new residential customers. Requires signup for and maintenance of qualifying internet
service and any TV service (excluding Basic TV). As of the 25th mo. service will be billed at regular
rate and is subject to change. TV rates are subject to change at any time with advanced notice.
Advertised price reflects $5 discount for enrolling in Auto Pay & Paperless Billing, must maintain both
to keep discount. Former Optimum seasonal customers or customers previously not in good standing not
eligible for promo. Acct with unpaid bill after due date is not in good standing. Acct with unpaid bill
after due date is not in good standing. Offer is not transferrable, may not be combined w/other offers,
is limited to advertised level of srvc, and is not available in all areas. Other terms, restrictions &
conditions apply. Internet & TV subscription continues and renews automatically each month until
canceled. Cancel any time at 877-694-9474. Cancellation effective at end of then-current billing period.
INTERNET: Advertised speed for wired connection.
2 GIG FIBER INTERNET: Up to 2000 Mbps download/up to 2000 Mbps upload, not available in all areas.
1 GIG FIBER INTERNET: Up to 940 Mbps download/up to 940 Mbps upload, not available in all areas.
500 MBPS FIBER INTERNET: Up to 500 Mbps download/up to 500 Mbps upload, not available in all areas.
300 MBPS FIBER INTERNET: Up to 300 Mbps download/up to 300 Mbps upload, not available in all areas.
Actual speeds may vary & are not guaranteed, see optimum.com/speedfactors for more info.
INTERNET EQUIP, TAXES & FEES: For online orders, standard rates for professional installation may apply
where free self-install is available. Min system req's & equip configs apply. INTERNET: 1 free Gateway
included. Limit 1 per household. 1 free WiFi extender available if recommended by your Optimum
technician. WiFi extender(s) may be needed in order to connect wirelessly throughout Subscriber's
residence. For customers located in TX a State Cost Recovery fee applies for Internet service. For other
services and supplies (add'l equip., install, paper bill, device protection, misc. services, etc.) taxes
may apply. TV: First set-top box is included, additional equipment will be charged at regular monthly
rates. Optimum Stream not available in all areas. Taxes apply, plus certain add'l fees will be added to
bill and are subject to change during and after promotion period.
60-DAY MONEY-BACK GUARANTEE: 60-day money-back guarantee is only for the Internet service monthly fee,
Mobile monthly service and Mobile activation fees. Optimum must be contacted within first 60 days of
service to receive full refund. Customers without remaining account balance will receive refund to
original payment method. Customers with remaining account balances will receive a bill credit. Mobile
devices purchases and financing not refundable. 21-day Mobile device return policy applies (subject to
$50 restocking fee).
60-DAY INSTALL / ACTIVATION REIMBURSEMENT: Optimum must be contacted within first 60 days of service to
receive reimbursement of Internet competitor installation fee (up to $100) and/or Mobile competitor
activation charges (up to $25). Customer must provide 1st bill reflecting installation/activation
charges with competitor within 60 days of disconnection. Internet customers will be notified via email
regarding how to submit new provider bill(s) for reimbursement. Mobile customers, visit Optimum.com FAQ
page for details on how to submit new provider bill for reimbursement. Eligible customers will receive a
virtual Prepaid Mastercard® with reimbursement amount within approx. 2 weeks of validation. OPTIMUM
PREPAID MASTERCARD: Limit 1 per customer, per service. Virtual card is issued by Pathward®, N.A., Member
FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design
are registered trademarks of Mastercard International Incorporated. No cash access or recurring
payments. Virtual card can be used where Debit Mastercard is accepted online, for phone/mail orders or
in stores that accept mobile wallet. Virtual card valid for up to 6 months; unused funds will forfeit
after the valid thru date. Terms and conditions apply.
CONTRACT BUYOUT: Must provide copy of bill from competing provider, in same name at same address,
showing early termination fee (ETF) amount and that you were an active customer with competitor at time
of sale without past due balance. Bill may be submitted by email to CompetitorProof@alticeusa.com. Once
all documents are received, you will receive a bill credit covering ETF amount up to max of $100 within
6-8 weeks provided account is maintained in good standing.
OPTIMUM MOBILE: $45/mo. per line for unlimited data, talk & text. Autopay required. Other monthly
charges apply per line, including $20 activation fee, and may include roaming charges, taxes, government
fees and other Optimum Mobile fees and surcharges (including USF fee). Data speeds reduced for remainder
of billing cycle after 20 GB is used. Other terms and conditions apply; visit
www.optimum.com/mobile/plan for plan details.
TV ADD ON
TV: Req's all TVs have an HDMI input. Not all content delivered through Optimum TV Box or Stream is in
4K Ultra HD. # of TV ch's, HD ch's & features depend on pkg type & location. Some On Demand titles
available at add'l charge. All srvc's & channels may not be available in all areas.
ENTERTAINMENT TV: Entertainment TV is an over-the-top (OTT) Internet TV service and is not available in
all areas. Entertainment TV is not available with 50 Mbps Internet plans or lower. Req's Optimum
Internet and all TVs have an Optimum Stream device to access the service. All srvc's & channels may not
be available in all areas. TV package and channel lineup availability vary by market. Content is subject
to change and blackout restrictions. For details on what's available in your area, visit optimum.com.
INCENTIVES FOR QUALIFYING CUSTOMERS
PREPAID MASTERCARD: Offer is not available to individuals who have previously participated in a
Prepaid/Gift Card or Snappy Gift promotion within the past 12 months. Must maintain promotion and remain
in good standing with no past due or returned payments throughout first 90 days after account activation
in order to receive Prepaid Mastercard. Card will be mailed 4-6 weeks after 90-day period or customer
may elect to receive virtually. Limit 1 per customer. Prepaid Mastercard cannot be used to pay Optimum
monthly bill. Card/Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to license by
Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of
Mastercard International Incorporated. No cash access or recurring payments. Card can be used where
Debit Mastercard is accepted. Virtual card can be used where Debit Mastercard is accepted online, for
phone/mail orders or in stores that accept mobile wallet. Card/Virtual card valid for up to 12 months;
unused funds will forfeit after the valid thru date. Terms and conditions apply.
iPhone 16 ON US: iPhone 16 128 GB ON US with Trade-in. For well-qual. new or existing customers on a
current Unlimited or Unlimited Max plan. Savings applied as 36-monthly bill credits toward the purchase
or finance of an iPhone 16 128 GB. Trade-in value of $300+ is req'd. Credits cannot exceed the device
cost. Trade-in cond'ns apply. Trade-in must be shipped w/in 21 days of iPhone 16 128 GB purch. Monthly
Trade-in credits (Trade-in value) & 'iPhone ON US ' credits start w/in 3 bill cycles once Trade-in is
complete. iPhone 16 ON US credits will not be displayed in check-out. Max 2 per acct. Customer must
remain in good standing with no past due or returned payments throughout promo period to maintain iPhone
16 ON US credits. Changes in phone or plan may result in cancellation of remaining 'iPhone ON US'
credits. Cancellation of service will result in termination of credits and the remaining balance on the
financing agreement will be owed. Tax on pre-credit price due at sale. Returns allowed w/in 21 days of
service subj to restocking fee. Offer subj to discontinuance or change at any time. While supplies last.
Internet 2 Gig, 1 Gig, Internet 500 Mbps, Internet 300 Mbps
OFFER: Offer for new residential customers. Requires signup for and maintenance of qualifying internet
service and any TV service (excluding Basic TV). As of the 25th mo. service will be billed at regular
rate and is subject to change. TV rates are subject to change at any time with advanced notice.
Advertised price reflects $5 discount for enrolling in Auto Pay & Paperless Billing, must maintain both
to keep discount. Former Optimum seasonal customers or customers previously not in good standing not
eligible for promo. Acct with unpaid bill after due date is not in good standing. Offer is not
transferable, may not be combined w/other offers, is limited to advertised level of srvc, and is not
available in all areas. Other terms, restrictions & conditions apply. Internet & TV subscription
continues and renews automatically each month until canceled. Cancel any time at 346-631-7492.
Cancellation effective at end of then-current billing period except in WV.
for new residential customers. Rates are subject to change at any time with advanced notice. As of the
25th mo. service will be billed at regular rate and is subject to change. Advertised price reflects $5
discount for enrolling in Auto Pay & Paperless Billing, must maintain both to keep discount. Former
Optimum seasonal customers or customers previously not in good standing not eligible for promo. Acct
with unpaid bill after due date is not in good standing. Offer is not transferrable, may not be combined
w/other offers, is limited to advertised level of srvc, and is not available in all areas. Other terms,
restrictions & conditions apply. Subscription continues and renews automatically each month until
canceled. Cancel any time at 877-694-9474. Cancellation effective at end of then-current billing period.
INTERNET:
2 GIG INTERNET: Up to 2000 Mbps download/up to 2000 Mbps upload.
1 GIG INTERNET: Up to 940 Mbps download/up to 940 Mbps upload.
500 MBPS INTERNET: Up to 500 Mbps download/up to 500 Mbps upload.
300 MBPS INTERNET: Up to 300 Mbps download/up to 200 Mbps upload.
Speeds, prices & availability vary by area. Enter your address to see speed availability in your area.
Advertised speed for wired connection. Actual speeds may vary & are not guaranteed. The speed of
Internet packages with unlimited data will reduce during periods of local network congestion. Wireless
speed, performance & availability sbjct to factors beyond Optimum's control.
INTERNET EQUIP, TAXES & FEES: For online orders, standard rates for professional installation may apply
where free self-install is available. Min system req's & equip configs apply. INTERNET: 1 free Gateway
included. Limit 1 per household. 1 free WiFi extender available if recommended by your Optimum
technician. WiFi extender(s) may be needed in order to connect wirelessly throughout Subscriber's
residence. For customers located in TX a State Cost Recovery fee applies for Internet service. For other
services and supplies (add’l equip., install, paper bill, device protection, misc. services, etc.) taxes
may apply. TV: First set-top box is included, additional equipment will be charged at regular monthly
rates. Optimum Stream not available in all areas. Taxes apply, plus certain add'l fees will be added to
bill and are subject to change during and after promotion period.
60-DAY MONEY-BACK GUARANTEE: 60-day money-back guarantee is only for the Internet service monthly fee,
Mobile monthly service and Mobile activation fees. Optimum must be contacted within first 60 days of
service to receive full refund. Customers without remaining account balance will receive refund to
original payment method. Customers with remaining account balances will receive a bill credit. Mobile
devices purchases and financing not refundable. 21-day Mobile device return policy applies (subject to
$50 restocking fee).
60-DAY INSTALL / ACTIVATION REIMBURSEMENT: Optimum must be contacted within first 60 days of service to
receive reimbursement of Internet competitor installation fee (up to $100) and/or Mobile competitor
activation charges (up to $25). Customer must provide 1st bill reflecting installation/activation
charges with competitor within 60 days of disconnection. Internet customers will be notified via email
regarding how to submit new provider bill(s) for reimbursement. Mobile customers, visit Optimum.com FAQ
page for details on how to submit new provider bill for reimbursement. Eligible customers will receive a
virtual Prepaid Mastercard® with reimbursement amount within approx. 2 weeks of validation. OPTIMUM
PREPAID MASTERCARD: Limit 1 per customer, per service. Virtual card is issued by Pathward®, N.A., Member
FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design
are registered trademarks of Mastercard International Incorporated. No cash access or recurring
payments. Virtual card can be used where Debit Mastercard is accepted online, for phone/mail orders or
in stores that accept mobile wallet. Virtual card valid for up to 6 months; unused funds will forfeit
after the valid thru date. Terms and conditions apply.
CONTRACT BUYOUT: Must provide copy of bill from competing provider, in same name at same address,
showing early termination fee (ETF) amount and that you were an active customer with competitor at time
of sale without past due balance. Bill may be submitted by email to CompetitorProof@alticeusa.com. Once
all documents are received, you will receive a bill credit covering ETF amount up to max of $100 within
6-8 weeks provided account is maintained in good standing.
MOBILE ADD ON
OPTIMUM MOBILE: $45/mo. per line for unlimited data, talk & text. Autopay required. Other monthly
charges apply per line, including $20 activation fee, and may include roaming charges, taxes, government
fees and other Optimum Mobile fees and surcharges (including USF fee). Data speeds reduced for remainder
of billing cycle after 20 GB is used. Other terms and conditions apply; visit
www.optimum.com/mobile/plan for plan details.
TV ADD ON
TV: Req's all TVs have an HDMI input. Not all content delivered through Optimum TV Box or Stream is in
4K Ultra HD. # of TV ch's, HD ch's & features depend on pkg type & location. Some On Demand titles
available at add'l charge. All srvc's & channels may not be available in all areas.
ENTERTAINMENT TV: Entertainment TV is an over-the-top (OTT) Internet TV service and is not available in
all areas. Entertainment TV is not available with 50 Mbps Internet plans or lower. Req's Optimum
Internet and all TVs have an Optimum Stream device to access the service. All srvc's & channels may not
be available in all areas. TV package and channel lineup availability vary by market. Content is subject
to change and blackout restrictions. For details on what's available in your area, visit optimum.com.
INCENTIVES FOR QUALIFYING CUSTOMERS
PREPAID MASTERCARD: Offer is not available to individuals who have previously participated in a
Prepaid/Gift Card or Snappy Gift promotion within the past 12 months. Must maintain promotion and remain
in good standing with no past due or returned payments throughout first 90 days after account activation
in order to receive Prepaid Mastercard. Card will be mailed 4-6 weeks after 90-day period or customer
may elect to receive virtually. Limit 1 per customer. Prepaid Mastercard cannot be used to pay Optimum
monthly bill. Card/Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to license by
Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of
Mastercard International Incorporated. No cash access or recurring payments. Card can be used where
Debit Mastercard is accepted. Virtual card can be used where Debit Mastercard is accepted online, for
phone/mail orders or in stores that accept mobile wallet. Card/Virtual card valid for up to 12 months;
unused funds will forfeit after the valid thru date. Terms and conditions apply.
iPhone 16 ON US: iPhone 16 128 GB ON US with Trade-in. For well-qual. new or existing customers on a
current Unlimited or Unlimited Max plan. Savings applied as 36-monthly bill credits toward the purchase
or finance of an iPhone 16 128 GB. Trade-in value of $300+ is req'd. Credits cannot exceed the device
cost. Trade-in cond'ns apply. Trade-in must be shipped w/in 21 days of iPhone 16 128 GB purch. Monthly
Trade-in credits (Trade-in value) & 'iPhone ON US' credits start w/in 3 bill cycles once Trade-in is
complete. iPhone 16 ON US credits will not be displayed in check-out. Max 2 per acct. Customer must
remain in good standing with no past due or returned payments throughout promo period to maintain iPhone
16 ON US credits. Changes in phone or plan may result in cancellation of remaining 'iPhone ON US'
credits. Cancellation of service will result in termination of credits and the remaining balance on the
financing agreement will be owed. Tax on pre-credit price due at sale. Returns allowed w/in 21 days of
service subj to restocking fee. Offer subj to discontinuance or change at any time. While supplies last.
Offer is not available to individuals who have previously participated in a Prepaid/Gift Card or Snappy
Gift promotion within the past 12 months. Must maintain promotion and remain in good standing with no
past due or returned payments throughout first 90 days after account activation in order to receive
Prepaid Mastercard. Card will be mailed 4-6 weeks after 90-day period or customer may elect to receive
virtually. Limit 1 per customer. Prepaid Mastercard cannot be used to pay Optimum monthly bill.
Card/Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to license by Mastercard
International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard
International Incorporated. No cash access or recurring payments. Card can be used where Debit
Mastercard is accepted. Virtual card can be used where Debit Mastercard is accepted online, for
phone/mail orders or in stores that accept mobile wallet. Card/Virtual card valid for up to 12 months;
unused funds will forfeit after the valid thru date. Terms and conditions apply.
×
PREPAID MASTERCARD
Offer is not available to individuals who have previously participated
in a Prepaid/Gift Card or Snappy Gift promotion within the past 12
months. Must maintain promotion and remain in good standing with no past
due or returned payments throughout first 90 days after account
activation in order to receive Prepaid Card. Card will be mailed 4-6
weeks after 90-day period or customer may elect to receive virtually.
Limit 1 per customer. Prepaid Mastercard cannot be used to pay Optimum
monthly bill. Card/Virtual card is issued by Pathward®, N.A., Member
FDIC, pursuant to license by Mastercard International Incorporated.
Mastercard and the circles design are registered trademarks of
Mastercard International Incorporated. No cash access or recurring
payments. Card can be used where Debit Mastercard is accepted. Virtual
card can be used where Debit Mastercard is accepted online, for
phone/mail orders or in stores that accept mobile wallet. Card/Virtual
card valid for up to 12 months; unused funds will forfeit after the
valid thru date. Terms and conditions apply.
